Welcome to the official Aroma TV 4K Store, and thank you for trusting our services.
Due to the nature of our digital products, we are committed to clearly outlining our refund and exchange policy to ensure a transparent and fair experience for all customers.
First: Nature of Digital Products
All subscriptions sold through the Aroma Store are digital products that are activated and delivered إلكترونيًا عبر:
- Your Orders page on the website
Once the subscription details are sent or used, they become non-cancellable, non-refundable, and non-exchangeable under any circumstances.
Refund & Exchange Policy
1. No Refund or Exchange After Payment
Since digital subscriptions are activated instantly, refunds or exchanges are not possible under any circumstances after payment is completed.
2. Customer Responsibility for Correct Information
The website is not responsible for any errors caused by:
- Entering an incorrect phone number
- Entering an incorrect email or username
- Ordering a subscription that is not compatible with the customer’s device
The customer is fully responsible for ensuring all provided information is accurate.
3. Subscription Activation Responsibility
After receiving the subscription details, activation of the service on the device is the customer’s responsibility.
The website is not responsible if the customer fails to complete the required setup steps.
4. Delivery of Subscription Details
Subscription details are sent via:
- Your Orders page
Receiving the subscription details is considered full and complete delivery of the service.
5. Product Description Acknowledgment
By completing the purchase, the customer confirms that they have read the product description and agree to all terms and conditions stated on the page.
Warranty
1. Operational Warranty Only
We provide an operational warranty for the duration of the subscription, provided that:
- Subscription details are not modified
- The account is not shared or hacked
- The subscription is not used on more devices than allowed
If any misuse or violation is detected, the warranty will be void immediately.
2. No Guarantee Against Buffering
Due to differences in internet quality and server conditions, the warranty does not cover buffering, interruptions, or slow internet performance.
Contact Us
For any inquiries or technical support, please contact us via WhatsApp or through the contact methods available on the website.